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For Expedited Orders Past 1:00 PM EST, Call Us 724-941-0941 | We Process Orders Quickly and Shipped per Your Request. ‏‏‎‏‏‎‏‏‎‏‏‎‏‏‏‎
For Expedited Orders Past 1:00 PM EST, Call Us 724-941-0941 | We Process Orders Quickly and Shipped per Your Request.‏‏‎‏‏‎
Warranty Shipping Contact 724-941-0941 Have a new tool idea?

REFUND POLICY

Return & Refund Policy 

  • Refund Policy
  • Privacy Policy
  • Warranty Registration
  • Terms and Conditions
  • Payment, Shipping and Return Policies

✅ Return Eligibility

  • Must obtain a Return Material Authorization (RMA) before initiating a return.
  • Email: info@promaxxtool.com or Call 724.941.0941 and ask for Customer Service.
  • Items must be:
    • Unused
    • In original condition and packaging
    • Must be postmarked within 14 days of delivery.

💸 Refund Process

  • Once received and inspected, you'll get an email confirming receipt and refund approval or rejection.
  • If approved:
    • Refund is issued to original payment method within 2–3 days.
    • 25% restocking fee applies if the return item meets the above conditions.
    • Shipping costs are non-refundable and deducted from refund if applicable.

🕵️‍♂️ Haven’t Received Your Refund?

  • Check your bank or credit card account.
  • Contact your financial institution (processing delays are common).
  • Still no refund? Email: info@promaxxtool.com

🚫 Non-Refundable Items

  • Sale items are not eligible for refunds.

🔄 Exchanges

  • Only for defective or damaged items.
  • Email:info@promaxxtool.com
  • An RMA will be provided with Ship to: ProMAXX Tool 1121 Boyce Rd., Suite 2000 Pittsburgh, PA 15241

📦 Shipping Guidelines

  • Buyer pays return shipping.
  • Use a trackable service or insurance for items over $75.
  • No guarantees on refund receipt without tracking.