Payment Shipping and Return Policies

PAYMENT, SHIPPING, AND RETURN POLICIES

Refund Policy
Privacy Policy
Warranty Registration
Terms and Conditions
Payment, Shipping and Return Policies

BILLING TERMS & CONDITIONS

All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept most major credit cards including Visa (credit and debit cards), MasterCard (credit and debit cards), Discover (US merchants only), Diner’s Club, JCB and American Express.

REFUND/RETURN POLICY

Please call start a return call Customer Service at 724.941.0941.

Return Policy

We are only successful when you are using our products. If you need to return an item purchased from us, please review the following requirements.

Return Authorization Required

All returns must be authorized before being sent back. To request a Return Merchandise Authorization (RMA) number, please email order@promaxxtool.com with the following information:

Subject: RMA REQUEST
Product Name or Part Number: The item being returned
Original Order Number: Your original purchase order number
Reason for Return: Please describe the reason for the return. Photos are highly recommended and can help expedite the process.

Our customer service team will review your request and provide further instructions, including an RMA number if the return is approved.

Return Eligibility

To qualify for a return, the item must be returned in new, unused condition unless otherwise approved. All original packaging, manuals, accessories, and components must be included. Return requests must be submitted within 14 days of the delivery date.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a shipping error, a defective product, or a mistake on our part. We recommend using a trackable shipping method, as ProMAXX Tool is not responsible for packages lost in transit.

Non-Returnable Items

The following items are not eligible for return unless they are defective or covered under warranty:

RMA not issued.
Special-order or custom products.
Clearance or final-sale items.
Products damaged due to misuse, abuse, or improper installation.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Shipping charges are non-refundable unless the return is the result of our error. Returned items may be subject to a restocking fee of up to 25% at the discretion of ProMAXX Tool.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at order@promaxxtool.com. Include your order number, a description of the issue, and photos if applicable.

Questions?

For any return-related questions, please email us at order@promaxxtool.com.

To be eligible for a return, your item must be unused and in the same condition that you received it. Materials must be new, unused and in original packing. Returned products must be postmarked for return within 14 days of delivery.

REFUNDS (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, typically within 2-3 days. Shipping charges incurred for returned merchandise is the responsibility of the buyer.

Returns will include a 25% restocking fee. If you haven't received a refund yet, please check your bank or credit card account again then contact the respective financial institution, as there is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at info@promaxxtool.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items are nonrefundable.

EXCHANGES (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@promaxxtool.com and send your item to: 1121 Boyce Rd., Suite 2000 Pittsburgh PA 15241.

SHIPPING To return your product, you should mail your product to: ProMAXX TOOL 1121 Boyce Rd., Suite 2000 Pittsburgh PA 15241 You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time frame to receive your exchanged product may vary. If you are returning an item over $75, you should consider using a shipping service that offers tracking or purchasing shipping insurance. We offer no guarantees towards the receiving of your returned item.

CANCELLATION

An order may be cancelled up until payment has been processed. Once the payment is processed, the buyer is responsible for the payment. COMPLAINTS

COMPLAINTS

Any complaints about items or the seller should be submitted to our support team. Please email: info@promaxxtool.com. There is no guarantee of a resolution. Each case will be looked at individually and the seller will be in contact.

LEGALITIES

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.Any dispute arising out of such use of the website is subject to the laws of the site owner's state These billing terms and conditions are subject to change. Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.